Five Key Ways My Clients Use Emotional Intelligence To Save 6-7 Figures In Workplace Conflict Costs

Who Is This Article For…

CEOs, executive leaders, and business owners who are seeking to grow their business by dramatically improving the quality of working relationships, increase workplace performances, and achieve team effectiveness within their organizations – through the crucial implementation of Emotional Intelligence (EQ).

What You Will Learn…

  • How important emotional intelligence truly is to the success of today’s organizations.
  • How emotional intelligence influences our ability to interact with colleagues, manage stress, prevent or manage conflict, as well as improve on overall job performance.
  • How to give employees a new meaning to their work by connecting their motives, values, and personal sense of purpose with their work.
  • How to build a healthy culture where leaders have keen self-awareness and the interpersonal skills to communicate in ways that are both genuine and effective.
  • How conflict costs are a real issue for leaders and organizations! Having the right EQ development tool and strategy can save an organization thousands of dollars in conflict costs, unproductive time, revenue losses, loss of business (clients), and loss of good employees.
  • Understanding your own strengths, motivation and core values in a deeper and personal level – leads to working in a more peaceful and purposeful environment where strengths are understood and celebrated.

My Promise to You…

  • Provide you with valuable insights, proven learning tools, and methods that successful organizations use to develop better leaders, build more effective teams, and reduce the growing costs of conflict.
  • Show you a proven system that reduces interpersonal related absenteeism and increases employee job satisfaction and performances.
  • Give you information on the significance of having an Emotional Intelligence development program that equips you and your employees with the ability to overcome 5 critical challenges facing every organization.
  • Illustrate for you the benefits of investing in leadership coaching and team training in order to properly develop the Emotional Intelligence within your organization.
  • Provide a new outlook on the importance of creating a working environment where people can work in a peaceful, purposeful and respectful way.
  • Reveal the benefits of having a working environment that fosters Emotional Intelligence that develops understanding and acceptance for the core values driving behaviour, as well as, the strengths being used to achieve the company’s vision and objectives.

Before we get into the good stuff, let me ask which of the following questions resonate with you…

Does This Sound Like You?

  • Are you frustrated because you’re spending too much time and money on dealing with internal conflicts in your organization?
  • Are you dreaming of having a more cohesive team with the ability to engage in a meaningful dialogue, accomplish objectives, and achieve targets more effectively? 
  • Are you feeling exhausted from having to always deal with internal conflict among your staff members?
  • Are you seeking for ways that bring about a meaningful change to you and to those in your organization caught in this frustrating and unproductive vortex?
  • Are you experiencing conflicts due to misunderstanding and miscommunication which is causing a higher level of stress and absenteeism within your organization?
  • Are you that strong leader who is looking for an opportunity to make a fundamental impact in your organization which will lead to a dramatic improvement to the quality of working relationships, workplace performances, and team effectiveness?

If any of these rings true for you, then I have good news. None of these things are the real problem, they are just the symptom!

The Real Problem…

The real problem is that you haven’t properly invested in the development of Emotional Intelligence for yourself and your organization!

 Once you do…

  • You’ll experience a fundamental change to your business resulting in a positive impact on the overall working environment and employee effectiveness.
  • The implementation of Emotional Intelligence will lead to better business decisions, higher quality of interpersonal relationships, increased leadership abilities, improved conflict management, and business growth.
  • Leaders with high EQ develop greater empathy resulting in improved ability to lead, motivate, and inspire staff to perform at their highest level.
  • You will gain increased awareness, understanding, and appreciation for an individual’s strengths and motivational value system (motives) resulting in better working relationships, collaboration, and team productivity.
  • You will notice that employees with high emotional intelligence are more likely to listen, reflect, and respond to constructive criticism. As a result, it allows the opportunity to focus and coach those with a lower EQ, as part of their leadership and personal development.
  • Everyone will learn a simple, common, and proven TotalSDI language which teaches people how to understand the true motives behind behaviours, prevent and manage conflict more effectively, and learn how to engage in more meaningful and productive dialogue.
  • Substantially diminishing conflict costs in your organization, and experience higher employee job satisfaction and increased revenues.
  • You’ll realize what appears to be like a losing battle today can soon be conquered under a new light; by applying this new approach to achieve different financial results, increase team performances, and creating a better working environment for all!

Who I Am…?

Before we go too much further, let me take a moment and introduce myself.

Ricardo Camara

I am a business coach/consultant with extensive experience in leadership and employee development. Over the years I have been blessed with various roles such as Business Development Manager, Sales Manager, Operation Manager, and General Manager.

Throughout my career, I’ve had the privilege of managing many employees, as well as, coaching and developing leaders. Some were easy to manage and inspire to achieve results, others not so much. 

Like all managers, I too have made some common management mistakes which instead of motivating the staff had the opposite effect. These lessons have served me well over the years.

When I realized the importance of focusing on each individual’s strengths and motivation to succeed – Emotional Intelligence, I became a more effective leader which resulted in many great accomplishments. Once this paradigm shift was made, it became easier to inspire, motivate and build cohesive and effective teams.

As a coach/consultant, I’m committed to approaching every situation with an analytical, caring and option-oriented mindset. This mindset is fostered by a high level of confidence and determination to help my clients identify any blind spots and/or opportunities for change, and by coaching them through a process which leads them to achieve desired results.

As a TotalSDI certified partner, I specialize in leadership development, coaching, and training of CEOs, executive leaders, and team members. The focus is to develop Emotional Intelligence and to bring awareness to the importance of understanding an individual’s Strengths and Motivation Value System (MVS) – such as…

  • Understand the true motive behind behaviour or action in a working or personal environment.
  • Deliver valuable insights on how an individual’s strengths, when misapplied or overused, can lead to misunderstandings and cause conflict with others.
  • Learn how preventing and managing conflict more effectively dramatically improves the quality of working relationships, workplace performance, and team effectiveness.

5 Key Reasons Why Emotional Intelligence Is The Key…

 First, let us take a look at a few things I believe to be true…

  • If you want to be successful, stop focusing on just training and developing Intelligence Quotient (IQ) (i.e.skill sets, communication styles, and leadership styles, etc.) because that’s what everybody else says you should do!
  • Today’s successful business leaders understand that the new approach to growing their business requires having effective performing teams with a high level of Emotional Intelligence
  • The workplace environments have changed, and so too have business challenges and the way you deal with them.

The top five critical challenges facing every organization today — leadership, engagement, culture, performance, and development.

To tackle these concerns and spark change you need to consider these thought-provoking questions.

  • Leadership: Where are tomorrow’s leaders coming from?
  • Engagement: What drives your most engaged people?
  • Culture: How do your people interact to achieve the organization’s goals?
  • Performance: How do you connect workplace behavior to personal motivations?
  • Development: Why You Should Invest In Your Future Success? – Cost Of Conflict Vs The Benefit of Investing In Professional Help.

But the most important question to ask is, “What are you doing to address these questions?

 1.     Where Are Tomorrow’s Leaders Coming From?

Leadership begins with managers who hone their personal and interpersonal skills.

To become leaders, managers must learn how to influence people, give feedback, drive change and produce results. It’s about learning what’s important to each member of the team, eliminating faulty assumptions and working through misunderstandings that arise as a result of different communication styles.

This requires self-awareness and the ability to connect with people from different backgrounds, generations, and values. We develop such skills through intentional effort, comprehensive tools and, most importantly, insightful experiences that allow for practice.

The most effective leaders are those who use effective behaviors (strengths) to build strong relationships within their team and broader networks. These leaders are positioned to take on greater responsibilities in the future and to, ultimately, succeed.

 2.     What Drives Your Most Engaged People?

The most engaged employees have a heightened sense of ownership.

They give meaning to their work by connecting their motives, values and personal sense of purpose with their work. In fact, they have such a strong sense of alignment that their daily tasks become an expression of who they are and what they care about most. As a result, they take initiative and stretch themselves by trying new ways of interacting with others to get the results they need.

This sense of ownership is nurtured when employees feel understood and valued. The key is using TotalSDI as the common language to identify and discuss what motivates employees and activates a deeper level of personal responsibility.

 3.     How Do Your People Interact to Achieve the Organization’s Goals?

Healthy cultures support new ideas and offer an environment where people can express themselves freely and without fear.

They invite opposing views and encourage dissenters to offer a better way, with each person’s voice and view honored through respectful and authentic conversation.

Building this healthy culture requires managers who have keen self-awareness and the interpersonal skills to communicate in ways that are both genuine and effective. They invite honest dialogue while maintaining an appreciation for different communication styles.

Effective communication occurs when open collaboration and respectful disagreement are embraced without anyone feeling threatened or under personal attack. Organizations filled with people who can do this have vibrant cultures that encourage great work?

 4.     How Do You Connect Workplace Behavior to Personal Motivations?

When people want to do what they have to do, they become self-directed and accountable for key results.

Top consultants use TotalSDI’s suite of assessments to create powerful and memorable learning experiences that address the interpersonal components of effective leadership, high employee engagement, and healthy organizational culture. Whether it’s training, coaching or consulting, TotalSDI makes it easy to provide insights and apply those concepts in everyday situations.

Organizations need leaders who focus on developing efficient work processes (the what) and effective interpersonal processes (the how). Unfortunately, most leaders concentrate their time and energy on building work processes, while most problems and challenges arise from interpersonal processes.

The key is connecting the behavior to your own personal motivation (the why) — be it people, performance or process. Everyone needs to understand what is driving choices about how to behave and communicate, and how those choices and actions are perceived by others.

 5.     Why You Should Invest In Your Future Success? – The Cost Of Conflict Vs The Benefit of Investing In Professional Help.

Professional support is an important factor in the success of an organization, CEOs and Sr. Leader’s growth and development. Investing in the Emotional Intelligence of its people is equally as important.

If you’re reading this it’s because you are looking for a different outcome for your business, you want a transformation.

Let’s look at the cost of conflict and the impact on working relationships?

❌ The cost of conflict is too high and impacts all aspects of your organization, including your profit margins, client acquisition, and client retention- See Case Study below…

❌ A conflict typically impacts at least two individuals but most often includes more people (i.e. manager, sr. manager, HR). In many cases, the impact on others creates a stressful and frustrating working environment.

❌ Managers spend more time managing conflict instead of managing the growth of your business, and the productivity level and employee’s morale suffers.

❌ As a leader, the knowledge that your organization’s potential isn’t being realized, combined with the constant crisis and inefficiencies you are experiencing, can lead you to experience a level of frustration and possibly running the risk of burnout.

❌ Absenteeism increases when your staff is unable to resolve the conflict because they don’t possess the knowledge or the right tool to manage it more effectively.

❌ According to various studies, the main reason employees quit an organization is because of how they are being treated by colleagues and managers.

Benefits of investing in professional Assistance?

✅ Emotional Intelligence is not something just for CEOs and senior managers – All employees must have it.

✅ EQ development increases the level of job satisfaction as well as job performance.

✅ TotalSDI provides leaders and employees with the awareness, knowledge, and the necessary tools needed to prevent and manage conflict more effectively.

✅ Emotional Intelligent leaders tend to have a greater level of empathy, resulting in having a superior ability to communicate, connect and inspire others.

✅ Employees with high EQs are more likely to listen, reflect, and respond to constructive criticism more positively.

✅ Your organization becomes more profitable when the time and cost of conflict are drastically reduced and team effectiveness is achieved. See Case Study below

✅ An employee with a higher EQ is more likely to be happier, experience improved workplace relationships, and perform at a higher level – resulting in being more patient, caring, and professional towards your clients and vendors.

✅ Experience higher business growth, leadership development, employee job satisfaction, improved working relationships and increased team efficiency.


Conflict Scenario: Superstar Salesperson

Adele was the top-performing sales representative in her region for six consecutive quarters. Although Adele knows her products and stays current on all of her administrative responsibilities, she excels at building strong relationships with her customers and strives to get to know each one in a personal way. She is a warm and gregarious person, and her customers will typically stop whatever they’re doing to spend time with her. In her President’s Award acceptance speech, she described her secret to success as, “If your customers really believe that you’re there to help them, they’ll buy from you…”

Adele’s manager, Bart, is a newly minted MBA and a self-described “numbers guy.” During his first team meeting, he asked each sales representative to complete a detailed business plan with 3-year revenue projections for each account. When Adele missed Bart’s deadline, he wrote her a terse email explaining that he would not tolerate future disregard of his directives. Later, after a joint visit to one of her top customers, Bart told Adele that she needed to improve by using more data in her presentations. The relationship continued to deteriorate from there.

 3 months later…

Adele accepted a position with a company that sells a competitive line of products. It appears that at least five of her top ten customers, representing about $480,000 in annual revenue, are going to begin using her new company’s products. Bart now has to recruit, hire, and train a new sales representative to replace Adele.

What are the total costs associated with this poorly managed conflict?


  • Adele earns a base salary of $100,000 per year
  • In 3 months, Adele spent 50 hours of company time on her job search
  • Bart earns a base salary of $120,000 per year
  • Bart spent 20 hours in meetings with Adele, his manager, HR, and interviewing potential replacements
  • The average salary for the Sr. manager and HR is $150,000 and they spent a total of 5 hours dealing with this conflict and approving a new hire


  • This conflict has cost the organization at approximately $ 483,918.40 based on known costs of time and business loss ($3918.40 management time (based on 40 hour week) and $480,000 lost business)

Important to Note:

The above total conflict cost, for this case study, does not take into consideration the following:

  •  Impact on other staff’s productivity
  • The cost of the increased employee absenteeism (typical consequence)
  • Health cost due to additional stress related to this conflict
  • Employee attrition – the cost to replace and train
  • The impact on staff morale and job satisfaction

 Therefore, the true cost of conflict, in this case, could be much higher than just 500k.

 In This Article, I Promised…

  • To show the importance of understanding the motive –“The Why” behind behaviours – how our personal the Motivation Value System drives us, and others, to behave in a unique way towards the concern for people, performance, or process.
  • To offer valuable awareness on how successful leaders and organizations are using TotalSDI Certified Coaches/Facilitators along with TotalSDI Suite of assessments as a learning tool to develop better leaders, build more effective teams, and reduce the growing costs of conflict.
  • To expose the reasons why employee absenteeism is rising, and how TotalSDI is a viable and effective way to improve job satisfaction and increase job performances.
  • To provide you with information about the importance of Emotional Intelligence development and how TotalSDI can play a key part in overcoming the critical challenges facing every organization.
  • To invest in leadership coaching and EQ development needs to be strongly considered as a fundamental investment practice for both yourself, as a leader, and your organization, as a whole.
  • To present you with insights on the importance of creating a healthy working environment that allows individuals to work in a peaceful, purposeful and respectful way as they achieve the company’s vision and objectives more effectively.

What You Need to Consider…

  1. Where Are Tomorrow’s Leaders Coming From?
  2. What Drives Your Most Engaged People?
  3. How Do Your People Interact to Achieve the Organization’s Goals?
  4. How Do You Connect Workplace Behavior to Personal Motivations?
  5. Why You Should Invest In Your Future Success?

These 5 reasons alone are enough to propel your business, income, and impact team effectiveness to levels you never thought possible.

Now You Have A Choice…

You can take the information I’ve given you, and you can disregard all of it.

You can continue to just train and develop on Intelligence Quotient (the what) & (the how), and continue to experience the same results – ongoing interpersonal conflicts, low employee morale, high level of frustration, ineffective communication, unproductive working environment, high conflicts costs, and ineffective team results.


You can make a choice that will dramatically change your future. You can come to the conclusion that developing Emotional Intelligence is the missing key to the leadership development and future success of your business.

Opting to develop the awareness, understanding, acceptance, and appreciation for the motives behind behaviours/actions (The Why) – will raise the level of effectiveness for self and others. 

By deciding to learn more about the foundational insightsfound in the TotalSDI suite, combined with the individual and team SDI assessment results, you will acquire a very powerful and effective learning tool as part of your leadership and organizational EQdevelopment.

How I Can Help…

  • I will set aside time in the next 48 hours to speak to you personally about your current struggles, business needs, and future objectives. 
  • I will help you understand where your biggest challenges are, when it comes to implementing emotional intelligence, as part of your leadership and organizational development.
  • We will have a phone conversation for approximately 15 minutes, as part of your strategy session. On this session, I will work with you to gain a full understanding of your leadership and organizational EQ development needs.
  • We will craft a step-by-step game plan to leverage the power of the TotalSDI Suite and coaching tools to raise the level of emotional intelligence, conflict management, working relationships, and team effectiveness. 
  • Our motive and main objective are, of course, to guide you towards the best path that leads you to experience future business growth, better productivity, and higher profitability!

The cost? Absolutely FREE.

But there’s a catch, this free call is not designed for everybody.

Who Is This Call For…

  • CEOs, executive leaders, business owners, and influencers who have serious value to share and are good at what you do.
  • You MUST be interested in growing your business to a level beyond where it is now.
  • You MUST hold yourself to the highest standards of integrity.

If that’s you, book a Free Strategy Call now!

Why I’m Doing This…

I do this because I am passionate about what I do. I’ve recognized the importance of understanding that the true motives, core values, and the strengths of people really matter in all business situations. I believe in giving back and sharing key knowledge with others that will help them become more successful in life.

I’m also confident that with my business leadership expertise you will benefit from valuable information and the experience of working together.  

I know that successful business leaders seek help and guidance from coaches and consultants. Since the implementation of emotional intelligence requires you to have a good, effective, and proven system, I know you might want some help with it. 

If so, we can discuss it and see if it’s a good fit for both of us. If not, that’s fine too.

Schedule your breakthrough Strategy Call now!


Spaces are very limited – Sign up now!

I promise you this will be the best 15 minutes you’ve spent working on your business in a long time!

Ricardo Camara

President, On This Rock Business Consulting LTD

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